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Sentiment Analysis in Text

Sentiment Analysis in Text

Imagine understanding your customer's emotions just through their feedback. At Amivo, we specialise in sentiment analysis by harnessing the power of AI to decode emotions behind the words. Whether for a small task, full process overhaul, or seamless integration, our bespoke AI solutions can transform how you interpret textual data. By identifying sentiments in text, we enable you to make strategic decisions that enhance customer experience and drive business growth. From automating sentiment extraction to real-time analysis, Amivo makes your data work harder for you, providing actionable insights while improving efficiency and reducing costs.

Customer Feedback Analysis

Customer Feedback Analysis

Unlock the true potential of customer feedback with AI-driven sentiment analysis, ensuring you never miss out on the emotions behind your customers' words.


  • Real-time analysis
  • High accuracy
  • Scalability
  • Custom integration
  • Actionable insights


  • Improved customer satisfaction
  • Faster decision-making
  • Resource optimisation
  • Enhanced reliability
  • Cost-effective
Social Media Sentiment

Social Media Sentiment

Gain real-time insights from social media with our AI-powered sentiment analysis, helping you stay ahead of trends and swiftly respond to customer concerns.


  • Instant alerts
  • Trend identification
  • Comprehensive coverage
  • Customisable metrics
  • Integration capabilities


  • Enhanced brand reputation
  • Timely responses
  • In-depth understanding
  • Proactive engagement
  • Optimised marketing strategies
Market Research Sentiment

Market Research Sentiment

Transform raw market research data into actionable insights through our sentiment analysis solutions, empowering strategic decisions that drive growth.


  • Quick data processing
  • High precision
  • Trend extraction
  • Data visualisation
  • Custom reports


  • Faster go-to-market
  • Enhanced competitive edge
  • Informed decision-making
  • Accurate market insights
  • Customisable strategies
Product Review Sentiment

Product Review Sentiment

Analyse sentiments from product reviews efficiently, transforming feedback into valuable insights to improve product offerings and customer satisfaction.


  • Automated aggregation
  • Real-time insights
  • High accuracy
  • Detailed reports
  • Easy integration


  • Improved product development
  • Increased customer loyalty
  • Quick issue resolution
  • Better product positioning
  • Enhanced competitive analysis
Employee Feedback Sentiment

Employee Feedback Sentiment

Uncover the true sentiments behind employee feedback with AI-driven analysis, fostering an improved workplace environment and increased productivity.


  • Unbiased analysis
  • Consistent results
  • Real-time insights
  • Custom metrics
  • Detailed reports


  • Enhanced employee morale
  • Faster issue resolution
  • Improved productivity
  • Better management strategies
  • Comprehensive feedback analysis
Customer Service Sentiment

Customer Service Sentiment

Optimise your customer service operations by analysing sentiments from customer interactions, ensuring consistent quality and enhanced customer satisfaction.


  • Detailed analysis
  • Real-time feedback
  • High accuracy
  • Custom integration
  • Comprehensive metrics


  • Improved customer experience
  • Quick problem resolution
  • Increased efficiency
  • Enhanced service quality
  • Actionable insights
Competitor Analysis Sentiment

Competitor Analysis Sentiment

Utilise AI-driven sentiment analysis to decode competitor strategies and understand market position, giving your business a competitive edge.


  • Market trend identification
  • Competitive insights
  • Data visualisation
  • Custom reports
  • Real-time updates


  • Enhanced market positioning
  • Informed strategic planning
  • Increased competitive advantage
  • Quick trend adaptation
  • Data-driven decision making
Brand Reputation Management

Brand Reputation Management

Manage and enhance your brand's reputation with AI-driven sentiment analysis, offering a comprehensive understanding of public perception.


  • Real-time monitoring
  • Detailed reports
  • High accuracy
  • Custom metrics
  • Integration capabilities


  • Enhanced brand image
  • Timely issue management
  • Better public relations
  • Increased customer loyalty
  • Actionable insights

Business Challenges

Are you struggling to understand customer sentiments in massive streams of text data? Ever wondered how sentiment analysis could transform your business?

Manual Analysis

Manually sifting through thousands of customer reviews or feedback is not only time-consuming but also prone to error. It's overly labour-intensive and often not feasible given the volume of data.

Inconsistent Results

Human bias can often lead to inconsistent interpretations of customer sentiment, affecting the reliability of insights. Imagine how challenging it would be to make strategic decisions based on fluctuating data.

Delayed Insights

Waiting for manual analysis results can cause delays, keeping you from acting quickly on customer feedback. This lag can sometimes result in missed opportunities to promptly improve customer satisfaction.

Complex Data Sets

Dealing with complex data sets that include diverse forms of text, slang, or misspellings can make manual analysis even harder, adding to the intricacies involved in identifying true sentiments.

High Costs

The cost involved in training staff, maintaining manual processes, and ensuring consistent accuracy skyrockets, making it a less viable long-term solution.

If you want your business to sail over these challenges with modern software solutions, then request information or a quote. Our expert AI consultants are here to advise you on the best way to integrate solutions into your business to improve your departments and use of data.

The traditional methods of sentiment analysis struggle with efficiency, consistency, and timely insights. High costs and complexities hinder scalability. At Amivo, we specialise in intelligent, AI-driven solutions that tackle these challenges head-on. Our approach ensures accurate, real-time sentiment analysis at reduced costs, enabling you to make informed decisions with ease. By automating the sentiment analysis process, you not only save time and resources but also significantly enhance the quality and reliability of insights drawn from customer text data.

Our Capabilities

At Amivo, our capabilities extend beyond basic sentiment analysis. We transform how businesses interpret and apply textual data insights. From automating processes to enhancing data accessibility and integrating bespoke AI software, we empower your business to achieve more.

Task Manual Method AI Method
Customer Feedback Analysts manually read through and tag sentiments from customer feedback forms or reviews, investing significant time and effort for often inconsistent results. Our AI-driven sentiment analysis quickly processes feedback data, accurately categorising sentiments in real-time, ensuring reliable and actionable insights.
Social Media Monitoring Manually monitoring and analysing social media can be overwhelming due to the vast amount of daily posts, leading to delayed reactions and oversight. AI algorithms scan social media feed instantaneously, providing real-time analysis and alerting you to emerging trends or issues, allowing timely responses.
Market Research Traditional market research involves extensive surveys and manual data interpretation, slowing down the decision-making process. Automated sentiment analysis provides quick, accurate insights from market data, allowing for faster and more informed strategic decisions.
Product Reviews Reading and summarising sentiments from product reviews manually is not only time-consuming but can also lead to missed insights. AI can aggregate and categorise sentiments from reviews automatically, providing a comprehensive understanding of customer sentiments towards your products.
Employee Feedback Manually interpreting employee feedback can be biased and inconsistent, affecting the reliability of action plans. AI offers unbiased, consistent sentiment analysis, helping you quickly identify and address employees' concerns, improving workplace morale and efficiency.

Success Stories

Retail Giant Transformation

A leading retail chain approached Amivo to help interpret customer feedback from multiple sources, ranging from in-store surveys to online reviews. The conventional manual methods were not only slow but also left room for human error and biases, which resulted in inconsistent and untimely insights. We implemented our AI-powered sentiment analysis tool, which processed immense amounts of data in real-time, improving accuracy and delivering faster insights. The retail giant saw a 35% improvement in customer satisfaction rates and was able to make real-time adjustments to their services, directly affecting their bottom line.

Financial Services Overhaul

A financial services firm was facing difficulties in understanding customer sentiments from various communication channels. Their manual processes were not providing timely insights, resulting in delayed reactions to customer issues and missed opportunities for improvement. By integrating Amivo's AI-driven sentiment analysis, the firm experienced a substantial transformation. Our solution provided real-time, accurate sentiment analysis across all customer interactions. This not only reduced response times but also helped the firm make proactive changes in their service offerings. As a result, customer satisfaction scores soared by 40%, and the firm noted a significant reduction in customer churn.

Return on Investment

The ROI on sentiment analysis through AI is evident in the efficiencies and enhancements it brings to business operations. Let's explore some key aspects that make it an investment worth considering.

Time Efficiency

Automated sentiment analysis saves considerable time compared to manual methods. The speed and accuracy translate into quicker decision-making processes, allowing you to act promptly on customer feedback.

Cost Reduction

By reducing the need for manual labour, sentiment analysis powered by AI cuts down operational costs. It eliminates errors, hence removing the additional expense involved in correcting those mistakes.

Improved Accuracy

AI-driven sentiment analysis provides consistent and reliable outcomes, leading to improved accuracy in understanding customer sentiments. This directly impacts the quality of decisions made, pushing towards better business results.

Enhanced Insights

Unlock deeper insights into customer behaviours and preferences. These insights are instrumental in tailoring your products or services to meet market demands, boosting satisfaction and loyalty.

Why Choose Us

Choosing Amivo for your sentiment analysis needs means opting for reliability, innovation, and efficiency. Our expert team ensures that you receive unparalleled service, tailored to your business's unique requirements.

Bespoke Solutions

At Amivo, we understand that every business is unique. We offer customised sentiment analysis solutions that fit your specific needs and challenges.

Cutting-edge AI

Our solutions are powered by state-of-the-art AI technology, ensuring high accuracy and efficiency, giving you a competitive edge in your market.

Expert Team

Our team comprises experts in occupational psychology, coding, and business analysis, ensuring your projects are handled by the best in the field.

Comprehensive Support

From initial consultation to ongoing support, we are with you at every step, ensuring seamless integration and maximum results.


By automating and optimising your sentiment analysis processes, we help you save on costs while ensuring top-notch quality and reliability.

Implementation Steps

Our implementation process is thorough and well-structured. From initial consultancy to training and ongoing support, we ensure your sentiment analysis solution fits seamlessly into your business operations.



We start with a thorough consultation to understand your specific needs and challenges. This ensures our solutions are tailored to your requirements.



Our experts assess your current processes and data sets to identify areas where sentiment analysis can be most impactful, setting a solid foundation for development.



We develop customised AI-driven solutions using advanced technologies. Our coding experts ensure the solutions are robust and scalable.



Seamlessly integrating our AI solutions into your existing systems with minimal disruption, ensuring a smooth transition and immediate benefits.



We provide comprehensive training for your team to understand and leverage the sentiment analysis tools, maximising their potential and usability.



Our deployment phase ensures that the AI tools are fully operational, and we work closely with you to fine-tune any aspects for optimal performance.



Ongoing support and maintenance services to ensure the sustainability and continuous improvement of your sentiment analysis solutions.


Do you have questions about our sentiment analysis services? Here are the answers to some of the most commonly asked questions.

AI allows for quick, accurate, and unbiased sentiment analysis, enabling you to make data-driven decisions. The advanced algorithms ensure that you can handle large volumes of text data efficiently and effectively.

Our sentiment analysis tools offer high accuracy, consistently outperforming manual methods. We use state-of-the-art algorithms that have been extensively tested and validated to ensure reliable results.

We can analyse various types of text data, including customer reviews, social media posts, survey responses, employee feedback, and more. Our solutions can be customised to suit the specific data sources relevant to your business.

Yes, our AI tools can be seamlessly integrated into your existing systems. Our team works closely with you to ensure a smooth transition and minimal disruption to your operations.

By automating sentiment analysis, you save on costs and resources while enhancing the accuracy and timeliness of insights. This contributes to more informed decisions, improved customer satisfaction, and ultimately higher profitability.

Get Started

Tell us what you are looking to achieve. Be as functional or technical as you wish. We'll then provide you with a document outlining how we can help and how the project could progress.