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Automating Customer Surveys with AI

Automating Customer Surveys

At Amivo, we're revolutionising the way businesses handle customer feedback. Our AI solutions for automating customer surveys streamline the entire process, from creation to analysis, enabling you to gain valuable insights effortlessly. Whether it's short, targeted questions or comprehensive feedback forms, our technology ensures high response rates and deep, actionable insights. We work on bespoke projects, tailoring our AI-driven solutions to meet the unique needs of your business. Elevate your customer engagement and strategic decision-making with Amivo's advanced survey automation.

Survey Design

Survey Design

Leverage AI to create intuitive and effective survey designs that resonate with your audience, ensuring higher engagement and insightful responses.


  • AI-optimised question formats
  • Targeted question logic
  • User-friendly design templates
  • Real-time feedback adjustments
  • Personalised survey themes


  • Higher response rates
  • Improved question quality
  • Enhanced user experience
  • Time savings in design
  • Customisable to your brand
Automated Distribution

Automated Distribution

Utilise AI to distribute surveys at optimal times and channels, ensuring maximum outreach and participation from your target audience.


  • Channel optimisation
  • Timing algorithms
  • Multi-platform distribution
  • Real-time performance tracking
  • Scalable to audience size


  • Increased engagement
  • Higher response rates
  • Reduced manual effort
  • Enhanced reach and inclusivity
  • Data-driven distribution
Data Collection

Data Collection

AI-driven data collection ensures accuracy and consistency, minimising errors and maximising the reliability of responses.


  • Automated response handling
  • Error and consistency checks
  • Secure data storage
  • Real-time data syncing
  • Multi-format data input


  • Accurate data collection
  • Increased reliability
  • Reduced risk of errors
  • Enhanced security
  • Streamlined process
Advanced Analysis

Advanced Analysis

Fast-track your data analysis with AI, which can process large datasets quickly to provide clear and actionable insights for strategic decisions.


  • Natural language processing
  • Trend detection algorithms
  • Real-time analytics
  • Comprehensive data visualisation
  • Customisable reporting


  • Quick insights
  • Actionable data
  • Reduces manual effort
  • Clear trend visualisation
  • Custom reports


Generate detailed reports with AI, integrating visualisations and key insights that make data easy to understand and act upon.


  • Dynamic dashboards
  • Custom report templates
  • Automated updates
  • Interactive data visualisation
  • Key performance indicators (KPIs)


  • Enhanced reporting
  • Clear visualisation
  • Customisable features
  • Real-time updates
  • Business-relevant KPIs
Feedback Loop

Feedback Loop

Establish a continuous feedback loop with AI, enabling you to promptly address issues and improve customer engagement strategies.


  • Real-time notifications
  • Automated feedback analysis
  • Customer sentiment tracking
  • Follow-up automation
  • Integration with CRM


  • Timely response to feedback
  • Improved customer satisfaction
  • Consistent engagement
  • Automated follow-ups
  • Enhanced CRM utilisation


Use AI to personalise surveys, catering to individual customer profiles and ensuring more relevant and engaging questions.


  • Customer segmentation
  • Tailored question logic
  • Dynamic content display
  • Real-time adjustments
  • Enhanced UX


  • Higher engagement
  • Relevant questions
  • Improved data quality
  • Positive user experience
  • Greater response rates


Seamlessly integrate AI-driven surveys with your existing business systems for enhanced data flow and synchronisation.


  • API integration
  • Data sync with CRM
  • Multi-system compatibility
  • Automated data import/export
  • Custom integration solutions


  • Smooth data flow
  • Enhanced data usability
  • Reduced manual efforts
  • Consistent data updates
  • Seamless system connectivity

Common Challenges

Facing low response rates and time-consuming analysis? Wonder how to gain more insightful feedback?

Low Response

Traditional surveys often suffer from low response rates, making it hard to gather meaningful data. Manual follow-ups further add to the frustration.


Creating, distributing, and collating survey results can be highly time-intensive. This limits the frequency and quality of feedback collection.

Data Quality

Manual surveys often result in inconsistent or incomplete data, leading to unreliable insights that can misinform business decisions.

Analysis Complexity

Manually analysing survey results, especially from open-ended questions, requires significant effort and expertise. It's easy to overlook important nuances.

Cost Constraints

The manual handling of surveys often leads to high operational costs. Keeping budgets in check while obtaining quality insights remains a constant battle.

If you want your business to sail over these challenges with modern software solutions, then request information or a quote. Our expert AI consultants are here to advise you on the best way to integrate solutions into your business to improve your departments and use of data.

The traditional methods of handling customer surveys come with multiple challenges including low response rates, time consumption, data quality issues, complex analysis, and high costs. These pain points can significantly hinder your ability to gather reliable insights effectively.

Our Capabilities

Explore how our AI solutions can streamline your customer survey processes, enhancing data quality and insightful analysis while saving time and resources.

Task Manual Method AI Method
Survey Creation Creating surveys manually requires considerable time and effort to design questions, format them properly, and ensure they meet business objectives. Our AI-driven automated survey platforms can generate optimised questions and formats, reducing design time and improving the quality of questions.
Survey Distribution Manually distributing surveys via email, social media, or in-app prompts often requires dedicated resources and results in low engagement. AI can automate the distribution process, sending surveys at optimal times through the most effective channels to maximise response rates.
Data Collection Collecting survey responses manually can be prone to errors and inconsistencies, hampering the reliability of the data. Our systems ensure accurate and consistent data collection, automatically handling responses and storing them securely for analysis.
Data Analysis Manual analysis, especially of open-ended responses, requires extensive time and skills to identify trends and actionable insights. Through advanced natural language processing and machine learning algorithms, our AI can quickly and accurately analyse survey data, providing quick, actionable insights.
Reporting Creating visualisations and reports from manual data analysis is time-consuming and requires specialised skills to ensure clarity and usefulness. Automated systems can generate comprehensive reports with clear visualisations, highlighting key trends and insights effortlessly.

Success Stories

Retail Sector

A prominent retail chain leveraged Amivo's AI survey automation to transform their customer feedback process. Previously struggling with low response rates and inconsistent data, they turned to our AI solutions. The implementation phase saw the creation of dynamic, AI-optimised surveys distributed across multiple channels at optimal times. Response rates soared by 150%, and the quality of data collected improved significantly. AI-driven analysis highlighted key customer pain points and emerging trends, enabling the retail chain to adjust their strategies promptly. Reporting tools further allowed them to visualise trends and performance metrics, ensuring that feedback was not only collected but also actionable. The integration with their CRM system streamlined data flow, making customer interaction smoother. The overall outcome was enhanced customer satisfaction and loyalty, with feedback data directly informing marketing and operational decisions.

Healthcare Provider

A large healthcare provider faced challenges in collecting patient feedback due to low response rates and high operational costs associated with manual surveys. Amivo implemented an AI-powered survey solution that automated the entire process from survey creation to analysis. Surveys were designed to be engaging and distributed at times when patients were most likely to respond. The outcome was a 200% increase in response rates, providing a richer dataset for analysis. AI tools processed this data swiftly, revealing crucial insights into patient satisfaction and areas needing improvement. Real-time reporting enabled healthcare administrators to make informed decisions quickly. The automated feedback loop mechanism ensured that issues raised by patients were promptly addressed, further enhancing patient care and satisfaction. Integrating the survey system into the healthcare provider's existing systems ensured seamless operations and continuous data flow, dramatically reducing manual workloads and associated costs.


Explore the immense ROI benefits of automating your customer surveys with Amivo AI solutions, from cost savings to enhanced customer insights.

Cost Savings

Automating surveys with AI reduces the need for manual labour and resources, significantly cutting operational costs and improving profitability.

Efficient Operations

Streamlining the survey process with AI ensures quicker turnaround times and more efficient operations, enabling your team to focus on core activities.

Actionable Insights

With AI, you can gain deep, actionable insights from your survey data, informing strategic decisions and driving business growth.

Enhanced Engagement

AI-driven survey distribution and analysis lead to higher response rates and more meaningful interactions with customers, enhancing their overall experience.

Why Choose Us

Discover why Amivo stands out as the premier choice for AI-driven customer survey automation, delivering unparalleled value and insights.


Our team combines expertise in AI, coding, and business analysis to deliver bespoke solutions that meet your unique needs.


We leverage the latest AI technologies to provide advanced solutions that keep you ahead of the curve in customer engagement.


Our solutions are fully customisable, ensuring they align perfectly with your business objectives and operational workflows.


From initial consulting to deployment and ongoing support, we are with you every step of the way, ensuring smooth implementation and use.


Our AI-driven survey solutions deliver tangible results, improving response rates, data quality, and actionable insights for your business.

Implementation Process

Our implementation process is seamless and comprehensive, ensuring you get the most out of your AI survey solutions.



We start with an in-depth consultancy to understand your specific needs and challenges, allowing us to tailor our solutions precisely.



Our team conducts a thorough assessment of your current systems and processes to identify areas for improvement.



Based on the assessment, we develop customised AI solutions that fit seamlessly into your existing workflows.



Our experts ensure smooth integration of the AI systems with your existing software infrastructures, minimising disruptions.



We provide comprehensive training to ensure your team is fully equipped to leverage the new AI capabilities effectively.



Our team oversees the deployment of the solutions, ensuring everything runs perfectly right from the start.



Post-deployment, we offer ongoing support and maintenance to keep your systems running at peak performance and updated with the latest innovations.


Got questions? We've got answers. Find out how Amivo's AI-driven survey solutions can transform your customer feedback processes.

Automating customer surveys with AI saves time, reduces costs, and provides more accurate and actionable insights compared to traditional methods.

Our AI solutions handle everything from survey design and distribution to data collection and analysis, ensuring a seamless and efficient process.

Automating surveys can drastically cut costs, improve response rates, and provide valuable insights that drive strategic decisions, delivering a high ROI.

Yes, our systems employ advanced security measures to ensure the confidentiality and integrity of your survey data.

Absolutely. Our solutions are fully customisable to meet the unique needs of your business, from question formats to integration with existing systems.

Get Started Today

Tell us what you are looking to achieve. Be as functional or technical as you wish. We'll then provide you with a document outlining how we can help and how the project could progress.