{"id":1916,"date":"2024-04-28T02:29:24","date_gmt":"2024-04-28T02:29:24","guid":{"rendered":"https:\/\/amivo.co.uk\/expandlydev\/?page_id=1916"},"modified":"2024-04-29T23:24:18","modified_gmt":"2024-04-29T23:24:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/amivo.co.uk\/expandlydev\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Welcome to Ecommerce Software Re-imagined<\/h6>

Frequently Asked Questions<\/h1><\/div>
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Multichannel eCommerce: Sales Channels FAQ<\/h6>

Unlocking Growth: FAQ Guide to Sales Channels<\/h2><\/div>
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What is an online marketplace? <\/h6><\/path><\/svg><\/div>

An online marketplace is a website that allows multiple sellers to sell their goods, taking a charge for the service they provide. Amazon, eBay and Etsy are all online marketplaces.<\/p><\/div>\n <\/div>

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What is a webcart or shopping cart? <\/h6><\/path><\/svg><\/div>

A shopping cart (or webcart) is a piece of software that provides shop facilities that you can embed into your own website, or shop facilities you access through a specific domain name. Shopping cart software allows you to \u201csell through your own website\u201d easily. Shopify, WooCommere, Magento and BigCommere are all examples of shopping carts.<\/p><\/div>\n <\/div>

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What marketplaces can I integrate with Expandly? <\/h6><\/path><\/svg><\/div>

Expandly currently supports Amazon, eBay, Etsy and Wish. If you have another marketplace that you wish to use, please get in contact to let us know.<\/p><\/div>\n <\/div>

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Which shopping carts do Expandly support? <\/h6><\/path><\/svg><\/div>

Expandly can integrate with a wide range of shopping carts including Shopify, Magento and WooCommerce. A full list of all of the shopping carts you can connect to Expandly can be viewed\u00a0here<\/a>.<\/p><\/div>\n <\/div>

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Can I put my name on a list to be contacted if you start supporting my marketplace\/shopping cart? <\/h6><\/path><\/svg><\/div>

Yes you can! Please contact our Sales Team via our website, where you can request to be notified as and when a channel integration becomes available on Expandly.<\/p><\/div>\n <\/div>

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Will you support other marketplaces and shopping carts in the future? <\/h6><\/path><\/svg><\/div>

We are constantly looking to extend the reach of Expandly and are working to a Development Roadmap that may include additional marketplace and shopping cart integrations in the future.<\/p><\/div>\n <\/div>

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Do you support Jet, Rakuten, Sears, Walmart, eBid or Bonanza? <\/h6><\/path><\/svg><\/div>

At present, Expandly does not support Jet, Rakuten, Sears, Walmart eBid or Bonanza.<\/p><\/div>\n <\/div>

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Which Amazon regions do you support? <\/h6><\/path><\/svg><\/div>

Expandly currently supports Amazon UK, Amazon US, Amazon Canada and Amazon Germany, Spain, France & Italy.<\/p><\/div>\n <\/div>

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Do you support ekmPowershop? <\/h6><\/path><\/svg><\/div>

Unfortunately we don\u2019t support ekmPowershop at this time.<\/p><\/div>\n <\/div>

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Can I connect with Amazon Handmade on Expandly <\/h6><\/path><\/svg><\/div>

Amazon do not support an API for Amazon Handmade so unfortunately we are unable to pull in any Amazon Handmade customisation data. Should Amazon implement an API in the future, we will revisit introducing an integration. Expandly will however still be able to import sales orders from Amazon Handmade.<\/p><\/div>\n <\/div>

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Are you planning on supporting any other Amazon regions in the future? <\/h6><\/path><\/svg><\/div>

Yes, we are working to a Development Roadmap that will include supporting additional Amazon regions in the future. If you have a specific Amazon region you wish you connect with, please get in contact to let us know.<\/p><\/div>\n <\/div>

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Which countries does Expandly support for eBay? <\/h6><\/path><\/svg><\/div>

Expandly supports selling worldwide on eBay.<\/p><\/div>\n <\/div>

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Which countries does Expandly support for Etsy? <\/h6><\/path><\/svg><\/div>

Expandly supports selling worldwide on Etsy.<\/p><\/div>\n <\/div>

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Can I add multiple marketplace accounts to Expandly? <\/h6><\/path><\/svg><\/div>

Yes, you can! You can add as many marketplace accounts as required \u2013 there is no limit. Customers have been known to have 25+ eBay\/Amazon accounts connected up to Expandly.<\/p><\/div>\n <\/div>

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Does Expandly allow me to add multiple instances of the same shopping cart? <\/h6><\/path><\/svg><\/div>

Yes \u2013 you can add multiple stores, with the same webcart, to Expandly. There is no limit on this and we have known customers have 5+ Shopify stores connect up to their Expandly account.<\/p><\/div>\n <\/div>

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How easy is it for me to connect channels up to Expandly? <\/h6><\/path><\/svg><\/div>

It is quick and easy to add sales channel accounts to Expandly. Processes will differ slightly depending on what sales channel you are attempting to add to Expandly, however, we have detailed instructions available in our\u00a0Support Guides<\/a>\u00a0to help you with this.<\/p><\/div>\n <\/div>

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Can I remove a sales channel from Expandly if I no longer use it? <\/h6><\/path><\/svg><\/div>

Yes, you are able to remove channels from Expandly should this be required.<\/p><\/div>\n <\/div>

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Do you support Amazon Australia as a region? <\/h6><\/path><\/svg><\/div>

No, not currently however we are working to a Development Roadmap that will include supporting additional Amazon regions in the future.<\/p><\/div>\n <\/div>

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Do you integrate with onbuy.com? <\/h6><\/path><\/svg><\/div>

OnBuy are not supported at this time.<\/p><\/div>\n <\/div>

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Can I list to all my sales channel at once? <\/h6><\/path><\/svg><\/div>

Yes! Expandly allows you to push your listings to all your sales channels simultaneously.<\/p>

Not only will you be able to manage your products across your different marketplaces from one place, Expandly allows you to import and upload variations of products for each of your channels and gives you the ability to use different price names and custom fields for each of your products.<\/p><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Multichannel eCommerce: Products and Listings FAQ<\/h6>

Unlocking Growth: FAQ Guide to Products and Listings<\/h2><\/div>
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Can I import my existing products and listings from my marketplaces and shopping carts <\/h6><\/path><\/svg><\/div>

Yes, it is possible to import your existing products and listings to Expandly.<\/p><\/div>\n <\/div>

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Is it possible to merge products where I am selling the same products on a marketplace and my website? <\/h6><\/path><\/svg><\/div>

Yes, Expandly has both automatic and manual merging\/linking functionality available, to allow you to correctly build up your products and listings in Expandly. This will ensure accurate stock levels across your online sales channels.<\/p><\/div>\n <\/div>

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Do I need to merge my products together? <\/h6><\/path><\/svg><\/div>

If you are wishing to use Expandly\u2019s live inventory function then yes, products will need to be merged together to ensure accurate stock level updates across you online sales channel products and listings. Instead of merging your products, you can also link products together to ensure accurate stock updates.<\/p><\/div>\n <\/div>

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What happens if my products are not merged? <\/h6><\/path><\/svg><\/div>

If you have not correctly merged your products together, it is likely that stock levels will not accurately update on your sales channel listings when sales orders import. Instead of merging your products, you can also link products together to ensure accurate stock updates.<\/p><\/div>\n <\/div>

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What attributes can I use to automatically merge my products and listings? <\/h6><\/path><\/svg><\/div>

When adding sales channel accounts to Expandly, there are merge settings available that will allow you to merge your products by a combination of SKU and\/or Title, SKU Only, Title Only or Do not Merge. If you are unsure about the best merge setting for you and your business, please get in touch and we will be happy to discuss.<\/p><\/div>\n <\/div>

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Can I import images and descriptions alongside my products and listings? <\/h6><\/path><\/svg><\/div>

Yes, when you import your listings, your images and descriptions will also be imported to Expandly.<\/p><\/div>\n <\/div>

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I currently have 1000\u2019s of SKUs live across my channels. Can Expandly cope with this many? <\/h6><\/path><\/svg><\/div>

There is no limit to how many SKU\u2019s you can have in Expandly, however, if your account is very large, you may require a dedicated server to ensure speed of use. If you believe that you may require this, please get in touch and we will be happy to discuss in more detail.<\/p><\/div>\n <\/div>

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I sell bundles and kits on my sales channels \u2013 can Expandly support these? <\/h6><\/path><\/svg><\/div>

Yes, Expandly has functionality available to assist with creating and managing any bundles or kits you may sell.<\/p>

It is also possible to create variations of your bundles!<\/p>

Creating your bundles or kits within Expandly will keep the bundle and individual item stock levels up-to-date, ensuring you never over-sell items within your bundles.<\/p><\/div>\n <\/div>

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Can I set different stock levels across my multiple sales channels? <\/h6><\/path><\/svg><\/div>

Yes, you can use our Ghost Stock feature, which enables you to list a quantity which will be the lower of your actual stock level or a sales channels stock level (ghost stock). Ghost stock levels can be set at sales channel\/channel account level. Your listing quantity will automatically update after each sale.<\/p><\/div>\n <\/div>

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Can I set different sales prices for my different sales channels? <\/h6><\/path><\/svg><\/div>

Absolutely! You can also determine other details, such as Title and Description at sales channel level too, if you need this information to be different across your different channels and listings.<\/p><\/div>\n <\/div>

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Can I make changes to my products in bulk on Expandly? <\/h6><\/path><\/svg><\/div>

Yes, you have the ability to make changes to your products in bulk using Expandly. You can do this by either using our Bulk Edit function, or export to CSV, make the required changes, and then reimport the CSV file to Expandly to apply the changes to your products.<\/p><\/div>\n <\/div>

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Can I create a new product using Expandly or do these need to be created on the channel first? <\/h6><\/path><\/svg><\/div>

You can create new products on Expandly, yes. Once created, you can then choose which of your sales channels and accounts you want to list the product(s) to.<\/p><\/div>\n <\/div>

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Is it easy to update quantities using Expandly? <\/h6><\/path><\/svg><\/div>

We have made it really easy for you to be able to manage your quantities and get these pushed out to your channel listings in an instant. Whether this is via the Quick Edit function, or you are carrying out a stock take, we have the options available to ensure your product quantities can be easily updated and this information is pushed across to your listings automatically.<\/p><\/div>\n <\/div>

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Can I use Expandly to get my products listed across all of my sales channel accounts? <\/h6><\/path><\/svg><\/div>

Yes, you can. Each sales channel will have a slightly different process to follow but it is possible. Our\u00a0Help Centre<\/a>\u00a0has Support Guides available to help with getting your products listed across the different marketplaces and shopping carts and the Support Team are on hand, should you require a little bit more help.<\/p><\/div>\n <\/div>

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Can I list in bulk to my channels using Expandly? <\/h6><\/path><\/svg><\/div>

Yes \u2013 Listing in bulk to channels is something you are able to achieve using Expandly.<\/p><\/div>\n <\/div>

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Can I use Expandly to copy products to Amazon <\/h6><\/path><\/svg><\/div>

Yes you can, however, you will require product ASIN information, to be able to list to this particular channel.<\/p><\/div>\n <\/div>

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Can I use Expandly to copy my products to eBay? <\/h6><\/path><\/svg><\/div>

Yes, you can! Simply import your channel listings which will create the products within your Expandly account. You will then be able to edit your products to contain eBay required information before being able to list.<\/p><\/div>\n <\/div>

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Can I manage my listings from Expandly? <\/h6><\/path><\/svg><\/div>

You can revise, end and relist listings using Expandly, saving you from having to log in to each individual sales channel account to do this. You will also have access to a Listing Overview page, which will allow you to view and manage your multi-channel listings, from one central location.<\/p><\/div>\n <\/div>

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I sell in packs of 3, 5 and 10. Can Expandly handle this? <\/h6><\/path><\/svg><\/div>

Yes \u2013 You can create bundles in Expandly which will help you to manage quantities available in a bundle\/kit to ensure that correct stock levels are being deducted as sales are made across the pack you sell.<\/p><\/div>\n <\/div>

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Can Expandly handle variations? <\/h6><\/path><\/svg><\/div>

Yes, we can. You are able to import variations alongside your products and listings and also create and manage variations using Expandly.<\/p><\/div>\n <\/div>

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Can I list to all my sales channel at once? <\/h6><\/path><\/svg><\/div>

Yes! Expandly allows you to push your listings to all your sales channels simultaneously.<\/p>

Not only will you be able to manage your products across your different marketplaces from one place, Expandly allows you to import and upload variations of products for each of your channels and gives you the ability to use different price names and custom fields for each of your products.<\/p><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Multichannel eCommerce: Sales Orders and Shipping FAQ<\/h6>

Unlocking Growth: FAQ Guide to Sales Orders and Shipping<\/h2><\/div>
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Can I import historic orders from my marketplaces and shopping cart into Expandly? <\/h6><\/path><\/svg><\/div>

Yes, you can import any orders stored on your Sales Channels to Expandly, however, please be aware that some channels remove orders\/customer data after certain time periods (90\/30 days) so in these instances, where the information is not available on the channel, we will be unable to import these orders to Expandly.<\/p><\/div>\n <\/div>

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How long does it take for orders to import to Expandly from my marketplaces or webcarts, and for inventory to be updated? <\/h6><\/path><\/svg><\/div>

If you have enabled our Live Inventory feature, this will happen automatically! With Live Inventory enabled, Expandly updates your product stock levels across your different sales channel listings.<\/p>

Inventory levels will be updated automatically across all listings associated with the sold product once an order is downloaded into Expandly. This allows you to accurately manage your quantities across your multiple channels in real-time.<\/p>

Consider over-selling a thing of the past!<\/p><\/div>\n <\/div>

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Can I fulfil orders from other channels, eBay for example, using FBA? <\/h6><\/path><\/svg><\/div>

Yes, you can \u2013 Expandly gives you the ability to fulfil orders, received on other channels, using our FBA\/multi-channel FBA feature.<\/p><\/div>\n <\/div>

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Can I mark Amazon orders as FBA? <\/h6><\/path><\/svg><\/div>

Any orders that have FBA as the fulfillment method will be imported with this information to Expandly so there is no need to manually mark those orders. If, however, you have received an FBM order, that you want to send to FBA, you can do this using Expandly.<\/p><\/div>\n <\/div>

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Can I process my orders in bulk? <\/h6><\/path><\/svg><\/div>

Yes, you can select which orders you want to process using on-screen filtering and the bulk action the selected orders to change statuses, mark as shipped, send to Xero etc.<\/p><\/div>\n <\/div>

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If I mark an order as shipped on Expandly, do I need to then do this on the channel too? <\/h6><\/path><\/svg><\/div>

No, marking an order as shipped will trigger a status update to be sent across to the sales channel. The status will then be updated on the sales channel automatically for you along with any tracking information, if this information has also been added to Expandly.<\/p><\/div>\n <\/div>

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Can Expandly update my customers when I have shipped their orders? <\/h6><\/path><\/svg><\/div>

Yes \u2013 Although we do not have direct interaction with your customers, if you update an order to Shipped on Expandly, this is synchronised with your sales channel. If you have set up you sales channels to notify you when an order has been shipped, this status change will trigger for the sales channel to contact the customer, as it would if you had marked as shipped on the channel directly.<\/p><\/div>\n <\/div>

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Can I email customers using Expandly? <\/h6><\/path><\/svg><\/div>

Expandly doesn\u2019t have a direct email function at present. You can, however, export customer email addresses as a CSV and create a mail group to allow you to easily communicate with your customers.<\/p><\/div>\n <\/div>

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Can I merge sales orders together on Expandly? <\/h6><\/path><\/svg><\/div>

Order merging is not something we currently support, however, we are working to a Development Roadmap and hope to implement this functionality in the future.<\/p><\/div>\n <\/div>

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Can I see inventory levels against items on orders? <\/h6><\/path><\/svg><\/div>

Yes, from the main Sales Orders page screen, you can view your ordered quantity versus your available quantity.<\/p><\/div>\n <\/div>

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How long will Expandly keep my orders? <\/h6><\/path><\/svg><\/div>

Sales orders will stay in Expandly indefinitely. As long as you import your orders from your channels, we will keep them however you do have the option to mark orders as complete, or archive them, should you not wish to see these on your main Sales Orders page.<\/p><\/div>\n <\/div>

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Can I print a sales order invoice on Expandly? <\/h6><\/path><\/svg><\/div>

Yes, you can. We have a default invoice template available but this can always be customised should you wish to personalise the information being sent to your customer. We also allow you to create customisable Pick and Packing lists too, to help with your order processing management.<\/p><\/div>\n <\/div>

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I see you have a direct integration with Royal Mail. How long does it take to set this up? <\/h6><\/path><\/svg><\/div>

Once the request has been sent across to Royal Mail for approval, it can take RM up to 5 working days to approve the integration. Once accepted, you will receive an email from us to let you know that you are ready to start shipping.<\/p><\/div>\n <\/div>

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Do you integrate with Royal Mail Click & Drop? <\/h6><\/path><\/svg><\/div>

We do, however, Royal Mail do not have an API for Click & Drop so this is not a direct integration. Instead, we have a ready-formatted CSV file that can be added to your account to allow you to simply export orders from Expandly and import to your C&D account to print the labels from there. The CSV has been made specifically to work with Click & Drop so there is no re-typing or amendments needed once the orders import to C&D.<\/p><\/div>\n <\/div>

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Can I print onto my specific printer labels? <\/h6><\/path><\/svg><\/div>

Yes. If your printer is set up on your computer, you will be able to print your labels using Expandly. You may just need to make some minor alterations to your printer settings to get it exactly right.<\/p><\/div>\n <\/div>

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